Responsible Gaming
at m baji

1. Our Commitment to Safe Play

At m baji, responsible gaming is not an afterthought — it is a core part of how the platform is built and operated. We believe that betting and casino entertainment should remain enjoyable, social, and firmly within each player's personal financial means. The overwhelming majority of m baji players across Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and the rest of Bangladesh engage with our platform for fun and entertainment, and we are committed to keeping it that way.

Our responsible gaming framework is structured around three guiding principles: awareness, access to tools, and readily available help. We want every player to understand the nature of gambling — that outcomes are based on chance, that the house edge means losses are more likely than wins over time, and that chasing losses is a warning sign of problematic behaviour. Armed with that awareness, our tools give you practical, immediate ways to manage your play.

m baji will never pressure a player to deposit more than they are comfortable with, remove a self-imposed limit before the agreed period has elapsed, or continue playing when they have indicated they need to stop. These commitments apply to all players regardless of their account balance or activity level.

2. Age Restriction & Verification

m baji is strictly an 18+ platform. No person under the age of 18 may open an account, place a bet, play a casino game, or make a financial transaction on the m baji platform. This policy is absolute and applies to all players across Bangladesh without exception.

How We Verify Age

At the point of registration, every applicant is required to confirm that they are 18 years of age or older by ticking a declaration checkbox. This self-declaration is the first layer of our age verification process. Before processing a player's first withdrawal, m baji conducts a full Know Your Customer (KYC) identity check, which requires submission of a valid government-issued photo ID such as a National Identity Card, passport, or driving licence. Date of birth is verified against the submitted document. Any account where the player is found to be under 18 is immediately and permanently closed, all winnings are forfeited, and any deposits are returned.

Protecting Minors at Home

If you share a device or household with individuals under the age of 18, we strongly encourage you to take the following precautions:

• Always log out of your m baji account when you are not actively using it — especially on shared mobile devices.
• Use a strong, unique password that cannot be guessed by other members of your household and do not write it down in accessible locations.
• Enable the screen lock feature on your mobile device so that your m baji account cannot be accessed without your PIN, fingerprint, or face recognition.
• Consider using parental control software on shared computers or tablets to block access to gambling websites.
• Talk openly with young people in your household about the risks associated with gambling and the legal age requirement.

3. Deposit Limits

m baji's deposit limit feature allows you to place a firm cap on how much money you can add to your account over a defined period. This is one of the most practical and effective responsible gaming tools available, because it prevents impulsive overspending before it happens rather than addressing it after the fact.

Available Limit Periods

• Daily limit: The maximum total amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, bank transfer) within a single calendar day.
• Weekly limit: The maximum total amount you can deposit within any rolling seven-day period.
• Monthly limit: The maximum total amount you can deposit within any rolling 30-day period.

How to Set a Deposit Limit

Log in to your m baji account and navigate to the Responsible Gaming section within Account Settings. Select the limit type (daily, weekly, or monthly), enter your chosen amount in Bangladeshi Taka (৳), and confirm your selection. The limit takes effect immediately.

Increasing or Removing a Limit

Reducing a deposit limit takes effect immediately. Increasing or removing a limit is subject to a mandatory 7-day cooling-off period from the date of the request. This delay is intentional — it ensures that a decision made in the heat of the moment during a losing session cannot immediately lead to larger deposits. The increase will only be applied after the 7-day period has elapsed, and only if you have not reversed the request during that time.

4. Time-Out & Cooling-Off

A time-out is a short-term voluntary suspension of your m baji account. It is designed for players who want to step back from gambling for a brief period without committing to a full self-exclusion. During an active time-out, you cannot log in, deposit, or place bets. All pending bets placed before the time-out was activated will still be settled according to their outcomes.

Available Time-Out Durations

• 24-hour time-out: A one-day pause — useful after a frustrating session when you feel the urge to chase losses.
• 7-day time-out: A week-long break — recommended if you have noticed your play becoming more frequent than intended.
• 30-day time-out: A monthly cooling-off period — suitable if you feel gambling has been taking up too much of your attention or budget over recent weeks.

During a Time-Out

While your time-out is active, m baji will suspend all marketing communications to your registered email address and mobile number. You will not receive bonus offers, deposit reminders, match-day betting prompts, or any other promotional messages. This ensures that your break is not disrupted by commercial communications that could tempt you back before you feel ready.

Ending a Time-Out Early

Unlike self-exclusion, a time-out can be cancelled before its scheduled end date. However, you must contact our support team to request early termination, and a mandatory 24-hour reflection period will apply before access is restored. This brief delay is in place to ensure the decision is considered rather than impulsive.

5. Self-Exclusion Program

Self-exclusion is m baji's most comprehensive responsible gaming tool, intended for players who recognise that gambling has become a problem and who want to make a firm, sustained commitment to stopping. Unlike a time-out, a self-exclusion cannot be reversed during the chosen period — this permanence is what makes it effective.

Self-Exclusion Durations

• 6 months: The minimum self-exclusion period at m baji.
• 1 year
• 5 years
• Permanent (lifetime) exclusion: A permanent ban from the m baji platform. This cannot be reversed under any circumstances.

What Happens When You Self-Exclude

Your account is immediately closed and locked. Any account balance at the time of exclusion will be returned to you via your registered payment method (bKash, Nagad, Rocket, or bank account) within 5 business days. All marketing communications cease permanently for the duration of the exclusion. m baji will make reasonable efforts to identify and close any additional accounts you may hold on the platform using the same identity details.

How to Request Self-Exclusion

Self-exclusion requests must be submitted via one of the following channels so that identity can be confirmed:

• Contact our 24/7 live chat support team and state clearly that you wish to self-exclude, along with your preferred duration.
• Email [email protected] with the subject line "Self-Exclusion Request" and your registered email address and mobile number in the message body.

All self-exclusion requests are processed within 24 hours of identity verification. You will receive a confirmation message once your account has been closed.

6. Recognising Problem Gambling

Problem gambling can develop gradually and is often not immediately obvious to the person experiencing it. m baji encourages all players to periodically reflect on their gambling behaviour using the self-assessment questions below. Answering honestly takes only a few minutes and could make a significant difference.

Common Myths About Gambling

Understanding what gambling actually is — and is not — helps players maintain a healthy perspective:

• Myth: "I am due a win because I have lost several times in a row." — Each spin, hand, or match outcome is statistically independent. Past losses do not increase the probability of a future win. This misunderstanding, known as the gambler's fallacy, is one of the most common drivers of problem gambling.
• Myth: "I can use skill to consistently beat the casino." — Casino games such as slots and roulette are games of pure chance. Even in skill-influenced games like sports betting, the house margin means that sustained profit over time is extremely difficult for recreational players.
• Myth: "I will stop as soon as I get my money back." — Chasing losses is a high-risk behaviour. Setting a firm loss limit before each session — and sticking to it regardless of the outcome — is the only sustainable approach.
• Myth: "Gambling is a reliable way to earn money." — Gambling is entertainment. Treating it as a primary or supplementary income source leads to financial risk and is a key warning sign of disordered gambling behaviour.

7. Support & Resources

If you believe that gambling is becoming a problem for you or someone you know, please do not hesitate to seek support. Asking for help is a sign of strength, not weakness. The following types of resources are available to players in Bangladesh and internationally:

Talking to Someone

Trained counsellors who specialise in gambling addiction can provide confidential guidance, coping strategies, and referrals to local services. If you are based in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh, contact a mental health helpline or community health centre for referrals to gambling support professionals in your area.

Practical Self-Help Steps

• Use m baji's self-exclusion tool to create a firm barrier between yourself and further gambling.
• Ask a trusted family member to help you manage your finances temporarily, including holding your bKash or Nagad account access.
• Remove saved payment methods and delete or uninstall gambling apps from your devices.
• Identify alternative activities — sport, hobbies, community groups — that provide the stimulation and social connection that gambling may have been providing.
• Keep a simple spending diary to restore a sense of control over your finances.

For Friends and Family

Problem gambling affects not only the individual but also the people around them. If you are concerned about a family member or friend's gambling behaviour, the most constructive approach is to express your concern calmly and without judgment, offer to help them access support tools on m baji or external services, and avoid lending money that may be used for gambling. You may also contact m baji's support team on behalf of an account holder to discuss what options are available — we will guide you through the process with sensitivity and discretion.